Help — Oli

Questions, problems or ideas: write to support@olicalories.com. We usually answer within two working days. You can also use Settings › Send feedback in the app.

Subscription

• Cancel: on iPhone, open Settings › your name › Subscriptions, choose Oli and tap Cancel subscription (in the app: Settings › Manage subscription). On Android, open Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the renewal date; you keep access until the end of the period you paid for.
• Free trial: it becomes a paid subscription at the end unless you cancel before. The app reminds you the day before, if notifications are on.
• New phone or reinstalled the app: open the app and tap Restore purchases (on the subscription screen or in Settings). Use the same Apple ID or Google account you subscribed with.
• Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.

Logging food

• An estimate looks wrong: tap the meal, then the ingredient, and pick a portion; or use Fix with AI and say what changed (“it was half a portion”). Calories are always estimates: check portions before relying on them.
• AI analysis: photos and descriptions are sent to our AI provider only after you agree. You can turn it off in Settings › AI food analysis; barcode, search and manual entry keep working.

Your data

• Your diary, weight and body data are stored only on your phone. We have no user accounts, so we can't restore them if you delete the app.
• Export: Settings › Export my data (meals and weight as CSV, plus your photos).
• Delete: Settings › Privacy › Delete my data erases everything on the phone. To delete what our providers keep (usage events, crash reports), write to support@olicalories.com with the subject “Delete my data”.
• Details in the Privacy Policy and the Terms of Use.